CIC Decision: Information regarding illegally withdrawn money

Central Information Commission

Room No.307, II Floor, B Wing, August Kranti Bhawan, Bhikaji Cama Place, New Delhi¬110066


Appeal No. CIC/MP/A/2014/001767

Appellant                        :                Smt. Rani Nigam, Sitapur

Public Authority           :                State Bank of India, Lucknow

Date of Hearing  : May 25, 2015

Date of Decision : May 29, 2015 

Present          :

Appellant       :            Shri Anil Kumar (Appellant’s representative)¬  through VC  

Respondent   :           Shri A K Saxena, CM (Admin.) and Shri Yogesh Kumar, Mgr.- through VC


  1.  The appellant submitted RTI application dated March 10, 2014 before the   Central   Public   Information   Officer   (CPIO), State   Bank   of   India,   Lucknow   seeking Information   regarding action taken on her complaint dated 4.12.2013 in which she had sought CCTV footage w.r.t. to illegal withdrawal of money from her account through ATM etc.; through a total of 3 points.

2.   Vide letter dated March 22, 2014, the CPIO informed that money  was  withdrawn   from the  ATM machines  of different banks for which the appellant could seek the CCTV footage from the Banks concerned and as far the withdrawal from ATM of SBI at   Lucknow   was   concerned   they   were   in   the   process   of requesting the branch concerned for CCTV footage and as soon as footage is sent to them it will be made available to the appellant   .Not   satisfied   with   the   reply   given   by   the   CPIO concerned, the appellant preferred an appeal  dated April 15, 2014 to the first appellate authority (FAA). Vide order dated May 19, 2014; the FAA upheld the decision of CPIO; however, while   directing   the   CPIO   to   give   a   clear   reply   to   the appellant, if available.

3.     Dissatisfied with the response of the public authority, the appellant   preferred   the   present   appeal   before   the Commission.

4.    The matter was heard by the Commission. The appellant’s representative submitted that   the   appellant   had   sought   the CCTV   footage   of   the   ATM   booth   but   the   same   had   not   been CIC/MP/A/2014/001767 Page 1 provided so far. It was told that once it was made available to   them   from   the   other   bank   it   will   be   provided   to   the appellant but it was not provided till date. He stated that due   to   illegal   transactions,   the   appellant   had   lost   about Rs.2.75 lakhs. He also stated that last transaction was made on 14.11.2013.

5.      The respondents   submitted   that   a   total   of   64   small transactions  were  made  through  the  ATM card  between  2010  to 2013 at different stations and on different dates. Even ATMs of   different   banks   were   used   for   withdrawing   money.   They stated   that SMS  facility   was activated  on the  said  account, which   would   enable   to   the   ATM   card   holder   to   receive   a communication   if   any   transaction   was   made   from   her   account. The last transaction from State Bank of India ATM was done on 12.1.2012 and they keep the video footage for 90 days as their policy   decision.   The   official   complaint   was   lodged   on 15.1.2014 only. The last transaction through the said card was done at the ATM of Vijaya Bank, Lucknow; they had written the Vijaya Bank but had not received the video footage from them so far.

6.   The Commission accepts the submissions made by the respondents, however,   directs   them   to   check   the   status   and provide the CCTV footage, if available to the appellant within 7   days   of   the   receipt   of   this   order  of   the   Commission.   The appeal is disposed of.

(Manjula Prasher)

Information Commissioner

Authenticated true copy:

(T K Mohapatra)

Dy. Secretary & Dy. Registrar

Ph. No. 011¬26105027


Copy to: Central Public Information Officer  First Appellate Authority


(under RTI Act)                                                                  (under RTI Act)

State Bank of India                                                            State Bank of India

RBO-III, Administrative Office,                                        GM(NW-I), BOPM Dept., L.H.O,

24, Halwasiya Court, Hajratganj,                                      Moti Mahal Marg,

Lucknow¬226001                                                               Lucknow¬226001


Shrimati Rani Nigam

W/o Shri Rajendra Kumar Nigam,

Samudayik Swasthya Kendra,